GTBank Online Bill Payment

Online Bill Payment is listed among GTBank's e-Banking Services for personal banking customers, described as bill payment "without the ills of physical inconvenience". The service is structured so that bills can be paid across different channels rather than at a single point. It appears alongside other e-banking offerings such as Airline Ticket Payment, Security Token, GT Sweep and GT Trade Tracker.

• Category: e-Banking Service
• Offered under GTBank personal banking
• Covers a range of billers and payment categories

GTBank sets out a list of benefits for the service on its dedicated page. These centre on convenience, breadth of billers, security of authorisation and record keeping.

• Convenient bill payments without visiting a branch or payment outlet
• Access to a wide range of billers and payment categories
• Secure payment authorisation
• Instant payment confirmation
• Easy access to transaction records
• Availability through GTWorld, Internet Banking and *737#

Customers using the GTWorld mobile app log in and move through the Payments menu to complete a bill payment. The biller is chosen from a category list and the required details are entered before the transaction is authorised. A receipt can then be saved or shared.

• Log in to GTWorld
• Select Payments
• Choose the relevant category and biller
• Enter the required detail
• Authorise the transaction
• Save or share the receipt

The same service is available through GTBank's Internet Banking platform at www.gtbank.com. Customers select Personal Banking, log in and use the Payments and Collections menu. Once the transaction is authorised, the receipt can be downloaded or printed.

• Visit www.gtbank.com
• Select Personal Banking and log in
• Select Payments and Collections
• Choose the category and biller
• Enter the required details
• Authorise the transaction
• Download or print the receipt

Bill payments can also be made using GTBank's USSD code from a mobile phone. The code *737*50# is dialled from the phone number registered on the GTBank account, and on-screen prompts guide the selection of the biller and completion of the payment. The transaction is authorised with the *737# PIN.

• Dial *737*50# from the registered phone number
• Follow the prompts to select the biller
• Authorise with the *737# PIN

GTBank directs users experiencing problems with the service, or seeking further information about online bill payment, to its e-payment support email or its contact centre. GTConnect agents can be reached by following the voice prompt or pressing 2 and 0.

• Email: epaymentsupport@gtbank.com
• 0700 GTCONNECT (0700 482666328)
• 01-4480000
• 08029002900
• 08039003900

GTBank publishes a notice across its services pages warning of fake sites run by fraudulent parties posing as Guaranty Trust Bank Ltd or its affiliates. Customers are advised not to disclose personal information or financial details to anyone online or elsewhere. The notice is relevant to Internet Banking bill payments, which are made via www.gtbank.com.