iRequire — GTBank Internet Banking Item Requests

iRequire is available on GTBank Internet Banking, where customers place requests for banking items. The requested items are then prepared and made available for collection at designated branches. GTBank presents it as a self-service channel intended to reduce time spent in branch.

• Accessed through GTBank Internet Banking
• Requests fulfilled for in-branch pick-up
• Described by GTBank as "Banking done at your convenience"

GTBank lists a defined set of items that can be requested through the service. Each is ordered online and collected in branch rather than requested at the counter.

• Statement printing
• Card collection
• Token collection
• Cheque book pick-up
• Cash pick-up

GTBank sets out two benefits for the service. Requested items are made available for pick-up within five working days, which the bank frames as avoiding queues. Using the iRequire self-service also entitles the customer to priority service when collecting a pre-ordered item in branch.

• Items available for pick-up within 5 working days
• Priority service at the branch when collecting pre-ordered items

iRequire sits in the e-Banking section of GTBank's personal banking services, alongside other online and self-service options. Related entries in the same section include GeNS, GT Sweep, GTRescue, i-Refer, Spend 2 Save, Online Bill Payment, Airline Ticket Payment, Security Token and GT Trade Tracker. GTBank also notes on its services pages that customers should be mindful of fake sites run by parties posing as Guaranty Trust Bank Ltd or its affiliates, and should not disclose personal or financial details.

• Listed under e-Banking Services on gtbank.com
• Sibling services include i-Refer, GT Sweep and Security Token
• Bank warns against disclosing details to fraudulent look-alike sites