GeNS — GTBank Account Notification Service

GeNS is listed among GTBank's e-Banking Services on the bank's personal banking pages, alongside services such as GT Sweep, GTRescue, i-Refer, iRequire, Spend 2 Save, Online Bill Payment, Airline Ticket Payment, Security Token and GT Trade Tracker. It provides real-time updates on an account at any point in time, so customers can monitor activity without logging on to the website or waiting for printed activity reports. GTBank describes it as an effective fraud alert in cases of unauthorised transactions on a customer account.

• Part of GTBank's e-Banking Services range
• Real-time account updates
• Fraud alert for unauthorised transactions
• Increased transparency on transactions and charges as they occur

Customers are notified through two channels: e-mail and SMS. Alerts are triggered by movements on the account, covering both incoming and outgoing activity. The service removes the need to call or visit a branch to confirm whether a payment has landed.

• Notification channels: e-mail and SMS
• Transactions notified: deposits
• Withdrawals
• Transfers
• Salary payments

The bank lists benefits for both individual account monitoring and business use. For individuals, GeNS supports convenient account monitoring and better financial management, and saves the time and energy of making calls or visits to the bank. For businesses, payments made by distributors can be certified even without deposit slips, which reduces the time spent confirming customers' payments and reduces crowding at business premises.

• Convenient and easy account monitoring
• Better financial management
• Distributor payments certified without deposit slips
• Less time spent confirming customer payments
• Reduced crowding at business premises

GTBank provides a route for customers who do not wish to continue receiving SMS notifications. The bank instructs such customers to download and complete the SMS indemnity form. The e-mail notification channel is described separately from SMS on the service page.

• SMS opt-out requires a completed SMS indemnity form

The GeNS page sits under GTBank's personal banking services section, which also groups IMT Services and Other Services. IMT Services include GTBank International Money Transfer, Western Union, MoneyGram, Transfast, Remitly, RIA Account Deposit Money Transfer, Thunes and VigiPay. Other Services listed by the bank include Foreign Currency Draft Issue, Financial Advisory, Cash-In-Transit and Fast-Track Banking. GTBank also warns on these pages against fake sites run by fraudulent parties posing as Guaranty Trust Bank Ltd or its affiliates, and advises customers not to disclose personal or financial details online.

• Listed under Personal Banking > Services > e-Banking
• Sibling categories: IMT Services and Other Services
• Bank warning issued about fraudulent look-alike sites