What Feedback is

Feedback is an Atlassian app for capturing customer feedback and product insight. It gathers customer input from every channel and applies AI to organise that input into clear product signal, so teams can close the loop and build trust each time they ship. Atlassian lists it among its products under the Product Collection, with its own page at atlassian.com/software/feedback.

  • Product category: customer feedback and product insight
  • Listed on the Atlassian products page
  • Product page: atlassian.com/software/feedback

Sources: Atlassian Product Collection | Atlassian, Products | Atlassian

How it works

Feedback automatically captures feedback at scale from sources including support, sales, calls, chat and surveys. AI then organises and tags that input and surfaces the themes that matter most, so teams can focus on signals rather than noise. Atlassian frames the result as a structured system that puts real customer words behind product decisions.

  • Captures feedback from support, sales, calls, chat and surveys
  • AI organises, tags and surfaces themes
  • Customer input captured across every channel
  • Designed to notify customers when work ships

Source: Atlassian Product Collection | Atlassian

Place in the Atlassian Product Collection

Feedback is one of the apps in the Atlassian Product Collection, described by Atlassian as built for better product decisions in the AI era. The collection brings together customer insights, product prioritisation and delivery in one place, and includes Feedback, Jira Product Discovery and AI capabilities delivered through Rovo. Atlassian positions the collection so that product decisions stay connected to Jira, with context flowing into engineering work.

  • Collection members: Feedback, Jira Product Discovery, Rovo
  • Feedback covers customer insight capture
  • Jira Product Discovery covers prioritisation and roadmapping
  • Rovo supplies AI across product workflows

Sources: Atlassian Product Collection | Atlassian, Products | Atlassian, Collaboration software for software, IT and business teams | Atlassian

Related Atlassian products

Jira Product Discovery, the prioritisation and roadmapping app in the same collection, gathers product opportunities, feedback and requests in one place and links product decisions to delivery work in Jira. Atlassian also describes turning feedback into features as part of its Customer Service Management product, which unites support, engineering, product and operations teams around the customer. Collections are presented as curated apps and AI agents running on the Atlassian platform.

  • Jira Product Discovery — prioritisation, scoring and roadmaps
  • Rovo — AI search, chat and agents
  • Customer Service Management — connects support feedback to product teams

Sources: Jira Product Discovery | Prioritization & Roadmapping | Atlassian, Customer Service Management | Atlassian, Collaboration software for software, IT and business teams | Atlassian

Availability and access

The Product Collection that contains Feedback is available through an Early Access programme, and Atlassian invites interested teams to join a waitlist. Applicants are told they will receive email updates and next steps. The collection page also answers common questions about what is included and how to sign up.

  • Available through an Early Access programme
  • Sign-up via the Product Collection waitlist
  • Updates and next steps sent by email

Source: Atlassian Product Collection | Atlassian

Languages and regional sites

Atlassian publishes its site in several languages, and the Product Collection containing Feedback appears on each of these regional homepages. The French, Spanish, Italian and Brazilian Portuguese versions all list Jira Product Discovery, Feedback and Rovo as the apps in the product collection.

French
atlassian.com/fr
Spanish
atlassian.com/es
Italian
atlassian.com/it
Brazilian Portuguese
atlassian.com/br

Sources: Logiciels de collaboration pour les équipes de développement, informatiques et métier | Atlassian, Software de colaboración para equipos de software, TI y empresa | Atlassian, Software di collaborazione per team software, IT e aziendali | Atlassian, Software de colaboração para equipes de software, TI e negócios | Atlassian

capture customer feedback and insights capture customer feedback and product insight how does feedback work what are the requirements for feedback what is feedback how do i apply for feedback

Sources

  1. Collaboration software for software, IT and business teams | Atlassian https://www.atlassian.com/ Verified 02 Oct 2026
  2. Atlassian Product Collection | Atlassian https://www.atlassian.com/collections/product Verified 02 Oct 2026
  3. Bitbucket Pipelines | Atlassian https://www.atlassian.com/software/bitbucket/features/pipelines Verified 02 Oct 2026
  4. Logiciels de collaboration pour les équipes de développement, informatiques et métier | Atlassian https://www.atlassian.com/fr/ Verified 02 Oct 2026
  5. Software de colaboración para equipos de software, TI y empresa | Atlassian https://www.atlassian.com/es/ Verified 02 Oct 2026
  6. Software de colaboração para equipes de software, TI e negócios | Atlassian https://www.atlassian.com/br/ Verified 02 Oct 2026
  7. Software di collaborazione per team software, IT e aziendali | Atlassian https://www.atlassian.com/it/ Verified 02 Oct 2026
  8. Products | Atlassian https://www.atlassian.com/software Verified 02 Oct 2026
  9. Rovo Dev | AI Coding Agent for Software Teams | Atlassian https://www.atlassian.com/software/rovo-dev Verified 02 Oct 2026
  10. Jira Product Discovery | Prioritization & Roadmapping | Atlassian https://www.atlassian.com/software/jira/product-discovery Verified 02 Oct 2026
  11. Loom | Video Messaging for Work | Atlassian https://www.atlassian.com/software/loom Verified 02 Oct 2026
  12. Customer Service Management | Atlassian https://www.atlassian.com/software/customer-service-management Verified 02 Oct 2026

Last verified 02 Oct 2026. This entry is compiled from the public web pages listed above. Nothing here is stated that those pages do not, and each of them was read on the date shown.